Frequently Asked Questions
Please refer to the following questions and queries if you need any information or have a question. Or alternatively get in touch with us and we’re more than happy to help!
What makes The Lockup different?
When designing our rooms, we try to think about how an escape room can be both a physical challenge as well as a mental challenge.
That doesn’t mean you need to be physically fit, you don’t! But we try to have a hands-on aspect to all of our puzzles.
We are also rolling out “hard mode” challenges to all our rooms. These are optional bonus puzzles to tackle after completing the main objective (if you finish with enough time). These are purposely designed to be difficult ensuring a meaty challenge for veterans whilst giving new players less chance of failing the main objective. Plus it means everyone gets their money’s worth! Not many escape rooms offer this feature
Sound good? Then book a game!
What are the prices?
See our price list on our home page to view our prices.
Don’t forget, students, blue light card holders, carers and the like can get 10% of these prices. Use the code BLUELIGHT or STUDENT after you have entered your contact details in the booking system (but before you put in your card details) in the box that says “Have a promo code?”. Most discount codes cannot be used with other codes on the same booking
What payment methods do you accept?
Our online booking system accepts Visa, Mastercard and American Express payments. Want an alternative method to pay? Give me a call on 07725267479 and I will see if I can make something work.
We have a card machine. Payments on arrival can be made by cash or card however they are made with managers discretion. Sometimes we need a payment in advance – especially if you’re booking at peak time – and we have had issues in the past with no-shows. Sorry!
Recently, over-the-phone payments via card have been getting rejected by payment providers for security standards, but we have the facility to send you a link to make a booking over the internet. In this case, we will reserve your slot for an hour or two to give you a chance to make payment.
Where are you located?
2nd Floor
4 London Road
Sheffield
S2 4LN
If you type “4 London Road S2 4LN” into google maps, it tends to point right at our front door.
We are on the top floor of the ‘Chinese Fireworks’ building at the bottom of London Road. The entrance to our premises is located around the side of the building adjacent to London Road.
We have a big yellow sign with The Lockup brand as well as a sign for Kip McGrath, they are our neighbours.
Do you offer a student discount?
Yes, we offer a 10% for students, Blue Light card holders, under 16s, carers and military/veterans.
Use the code BLUELIGHT or STUDENT after you have entered your contact details in the booking system (but before you put in your card details) in the box that says “Have a promo code?”. Most discount codes cannot be used with other codes on the same booking
Don’t forget, we consider under 16s to be students, so if it’s a birthday party, use the code!
At least one group member needs to bring an acceptable form of proof that you are a student, (NUS or ISIC card for example). ID must have a photo. If you are unsure if your ID will be accepted, feel free to call Liam on 07725267479.
What about Carers/Military/Blue Light Discount?
Yes, as stated above we offer a 10% for Blue Light card holders, carers and military/veterans.
Use the code BLUELIGHT after you have entered your contact details in the booking system (but before you put in your card details) in the box that says “Have a promo code?”. Most discount codes cannot be used with other codes on the same booking
What is your booking cancellation, amendment and refund policy?
As this is a live escape experience, we cannot accept cancellations made less than 48 hours before the scheduled start time of the booking. If you need to cancel or reschedule, please call Liam on 07725267479. Cancellation requests made with more than 48 hours notice will be refunded on the card that was used to pay.
The above rule also applies to amendments (e.g. if one member does not turn up). The Lockup does not keep cash on site, therefore last-minute cash refunds are not possible
If you want to bring an extra member, please let us know so the rooms can be modified to accommodate them. Be prepared to pay the difference on arrival via cash or card.
When do I need to arrive?
In order to keep to a daily schedule of bookings, we would appreciate it if players could arrive at the front door at the scheduled booking time. This leaves enough time for toilet visits and to be briefed before and debriefed after the game.
If the team is over 10 minutes late, we may make the decision to cancel the booking without a refund, however, we may be able to change the schedule if we have notice. Get in touch and we will let you know how flexible we can be but be prepared for disappointment, especially if it’s a busy time.
If you’re late, call us, most of the time we can be flexible but not always. Please understand, if we say no, it’s because of overlap with other bookings and COVID procedures. We don’t enjoy the ‘you’ve missed your booking’ conversation either, so please make sure everyone is on time!
See our policies document for more information.
What facilities do you offer?
There is a modern toilet suite for customers. It is cleaned every morning.
There is also disabled access via a lift with doors wide enough for most wheelchairs. Some puzzles will be difficult to complete for wheelchair users, but there will still be puzzles that you can complete. There is also a disabled toilet available for use.
Where can I Park?
There is a private pay and display around the rear of the property on Beeley Street (next to ‘The Beer Engine’ pub). 2 hours costs roughly £3 subject to change. It is camera controlled, so make sure you pay on arrival.
The Waitrose nearby also offers 2 hours free parking, but check their terms displayed in the car park. The timer starts from entering the car park to leaving the car park, so don’t enter too early or leave too late.
The average booking session at The Lockup lasts approximately 70 – 80 minutes from arriving to leaving.
What behaviour do you tolerate?
Due to the other tenants in my building having children on site, our policy is that anyone clearly under the heavy influence of alcohol will not be permitted to enter the building. No refund will be issued.
The furniture is designed to be hardy and the games will not break with normal usage. However being too heavy handed can break things and cause delays later on in the day.
Anyone climbing or using inappropriate force will be warned and asked to leave if the behaviour continues.
See our policies document for more information.
Are you watching?
In order to track the progress on the game, give suitable feedback if needed and to ensure the safety of my customers, you will be under audio and visual surveillance. The footage is not saved.
We are mainly listening rather than watching for progress so don’t feel like you’re constantly being watched.
Is it scary?
The ‘Meltdown!’ room is not designed to be scary, however, the room will be required to be dark at times to complete certain puzzles. There are puzzles which involve some team members being in enclosed spaces (about the size of a phone booth), so please let us know if any member of the team suffers from claustrophobia and we will ensure they are catered to. If there is a problem some players can “pair up” with others if they have anxiety about the isolation.
Our Deep Space Brig room has some red paint on the floor and a “corpse” somewhere in the room. There are atmospheric sounds and a jump scare during the room, but it isn’t another human, it is automatically triggered as part of the horror experience. All scares can be turned off if requested on arrival.
Our Mutiny room contains realistic skeletons but in a goofy, swashbuckling atmosphere rather than anything horrific. There is a separation aspect in this room that causes some people alarm though all members go in together, it’s a team effort. Some players can “pair up” if they have issues with being on their own.
How difficult is the game?
Am I really locked in a room?
Yes! And no…
The door will be locked, but should there be any issues (i.e. an evacuation or a personal emergency), the doors can be opened immediately.
How many players can fit in a room?
The capacity of Meltdown and Deep Space Brig is 2-8 players, however anything above 6 players can be a squeeze. Deep Space Brig is a bigger room so we suggest that room for large groups.
Mutiny has a capacity of 2-6 players as it is a smaller room, and we only have 6 pairs of handcuffs.
Contact Us
Complete the form below and a member of the team will respond shortly or contact us directly!